Return Policy

At Lasitha Sacred Goods, we take pride in providing quality Buddhist sacred items and strive to ensure that every order reaches our customers in good condition.

Please read the following policy before placing an order.

2.1 Eligibility for Returns

A return or replacement may be considered when:

• The wrong product was supplied;
• The product received is damaged or defective;
• The product materially differs from the product ordered; or
• There is another valid issue covered by applicable consumer protection requirements.

Products must generally be returned in their original condition, together with the relevant packaging and proof of purchase, where applicable.

2.2 Reporting an Issue

Customers should contact us as soon as reasonably possible after receiving an order.

For damaged, incorrect or defective items, customers may be requested to provide:

• Order/invoice details
• Photographs or videos showing the issue
• Details of the problem
• Photographs of the packaging, where relevant

This allows us to assess and resolve the matter efficiently.

2.3 Non-Returnable Situations

Returns may not be accepted where an item has been:

• Used, damaged or altered by the customer;
• Damaged due to improper handling after delivery;
• Specifically customized or prepared according to a customer's requirements, where applicable; or
• Returned without reasonable evidence of purchase.

This does not affect any rights a consumer may have under applicable Sri Lankan law.

2.4 Exchanges and Replacements

Where an item is confirmed to be defective, damaged or incorrectly supplied, we may, depending on the circumstances and availability:

• Replace the item;
• Provide an alternative item of equivalent value;
• Provide a refund; or
• Offer another appropriate remedy.

2.5 Refunds

Where a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the transaction.

Any applicable delivery or transaction charges will be handled in accordance with the circumstances of the return and applicable law.

2.6 Change-of-Mind Returns

For products that are correctly supplied and free from defects, returns based solely on a change of mind are subject to our approval and the nature of the product.

Certain products may not be suitable for return due to hygiene, customization or other practical considerations.

Customers are encouraged to confirm product specifications, quantity and other relevant details before placing an order.

2.7 Wholesale Orders

Wholesale orders may be subject to separate terms regarding quantities, pricing, production, delivery and returns. These terms will be communicated and agreed upon before the order is confirmed.

2.8 Contact for Returns

For any return or refund request:

📞 077 134 8371 / 072 276 4222
📧 lasithawerellagama11@gmail.com